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Overview
Normally, the cutter that came with SignMaster Cut will install without any
issues. However, if you've been unsuccessful in getting
the cutter to work please follow through these steps.
Important! Please be aware that everything must be
correctly set for your Vinyl Cutter (Plotter) to work - if you
skip over or fail to complete any part of any
step it is very likely you will not get your
Vinyl Cutter (Plotter) to work.
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Hardware (It is so often Steps-1 and 2 that are
overlooked and why a device refuses to work) |
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Step-1 |
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Check that your Vinyl Cutter
(Plotter) is
actually
connected: |
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1. |
Power cable is firmly connected and the power
is on; |
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2. |
Communications cable is the correct cable and
is firmly connected into the correct Port (Interface
Plug) on the Computer and the Vinyl Cutter; |
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3. |
The cable and its connectors are not physically
damaged i.e. no bent pins or frayed wires, also try
to use the shortest cable you have. |
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Step-2 |
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Check that the Vinyl Cutter (Plotter) is ready to cut: |
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1. |
Load some media (vinyl or paper) in the Vinyl
Cutter making sure that any sensors in the device
are covered; |
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2. |
Make certain that the pinch rollers are in the
correct position (there are usually yellow or white
indicator marks) and most Vinyl Cutters need the pinch
rollers to line up with the knurled rollers under the
cutting deck; |
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3. |
Initialize the Vinyl Cutter i.e. most cutters
need to be set to Online so that the machine can set itself up and/or
be placed in Ready Mode; |
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4. |
Perform a Test Cut from the Vinyl Cutter's
menu. If this fails, then your Vinyl Cutter may need to
be repaired or looked at by a technician before
continuing; |
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5. |
After a successful Test Cut, repeat 3. (above) and go
to the Step-3 (below). |
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Software |
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Step-3 |
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After Steps 1 and 2 have been
successfully
completed: |
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1. |
Click on the
Connection tab in the Vinyl
Spooler; |
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2. |
Click Detect
and carefully follow each step in the Wizard,
which will help you communicate with your
cutter. |
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If the Detect
Connection Wizard fails to find the
cutter it is very likely that
you have an Anti-Virus program
interfering with SignMaster Cut and its correct
operation, there is a Port/USB error in Windows,
or the cutter has malfunctioned and will need to
be repaired.
Solution:
1. Switch off any Anti-Virus software and
try again.
2. Open Device Manager (from
Control Panel in Windows) and check to see that
there are no errors being reported in the USB
section.
- if there are
you will need to clear these errors, please
contact Microsoft for support.
3. Return the
cutter to the place of purchase to be
independently tested.
- this may
incur charges, please check with your dealer
first.
Tip: to check
that the ports are working on your computer try
a test print via the same port on any other
device and program. |
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Tech Support
If you're unable to get your vinyl cutter working with
SignMaster Cut please don't be concerned as there is more assistance
available. For example, you can arrange a time for one of our technicians to
login to your system and assist you
remotely.
Please allow up to 24 hours for a response (it's usually much less).
Please note that on weekends and public holidays we have less
staff available, so please allow some extra time during these
periods.
It's important that before you request support, that you follow
all the
steps in this Help Topic and the Setup Wizard to their conclusion, as doing so will usually get most
devices up and running
without needing to seek external help. It also assists us to get to the root of any problem you may have, because it
rules out a number of problems.
To contact support please click here:
Help Desk
*PSN stands for Product Serial Number. |
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Also visit forums that discus
your make and model of Vinyl Cutter or Plotter and the
various Search Engines online - as it's reassuring to
know that if you're having problems so will have
others and there is likely to be an easy solution just
waiting for you to find it. |
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